I recently bought my NB "Loco" from them and i must say they are the nicest people around. My father and I stopped by there on a chance that they had a used NB and to look at Mazdas (its a VW/Mazda dealership). Once we got there we went to look at Mazdas and the dealers are very informed on their product and on what the customers want. After seeing the mazda my dad asked if they had any used NB's and they had 3 NB's in automatic... all in the same price range but they were yellow, blue and Platnium gray. the dealer was at easy in answering questions of a hyper active 19 year old(me). They were straight foreward on the lowest price they would go for instead of leading my dad and I on and asking how much we wanted to pay (we were asked that once at a hyundai dealership and of course my father said "nothing"). Also a week after i got my bug my break light switch thingy malfunctioned after a huge storm we had and the tow company couldnt get it to the dealership till early the next morning. which was fine because it was in front of my bestfriends house in a good neighbor hood so I wasnt scared or anything. while the next afternoon less than 16 hours after the break light switch thingy malfunctioned I had my car back from Fred Vincent and it worked perfectly. They also noticed something else and replaced it imediately as well. They are very good about this things and I love the VW warranty!
Anyways I would say to go to Fred Vincent for your next VW if you live in the cleveland area