I've bought a number of things from ECS over the last couple years, and I haven't had many problems. The customer reps have generally been polite and relatively well informed.
The ONLY problem I had, was when I ordered one of the full timing belt kits. I had them installed by a professional mechanic with a perfect track record, I've had that guy fix a LOT of things for me. BUT, the crank seal that came with the kit was completely defective. The second it went in the car it started leaking oil.
When I called ECS about a replacement, they told me "Too bad, you can't prove it. It's not our problem. Want to buy another?"
So, that kind of put a sour taste in my mouth because then I had to buy another seal (bought it elsewhere) and I had to pay to have it put in, and we looked at the defective one, and it was definitely a defect, not damaged in any way by the mechanic. ECS said that since we'd already installed it, it was my problem to deal with , no returns, no warranties, etc.
I realize that SOME manufacturers don't give warranties on mechanical parts once they have been installed, but that is few and far between. Because MOST parts I have ever bought, if they don't work, the store you bought it from will exchange it for another, mark the other as defective, and they get reimbursed by the company they bought the part from.
So I'm not sure why this has recently become an issue with ECS. It *does* seem that I"m hearing from more and more people lately that there are problems exactly like this happening at ECS, and they simply aren't willing to work with some of us.
With that said, I'll still buy from them. One bad thing doesn't negate all the good that ECS Tuning has provided for me.
