a few weeks ago i showed my boyfriend the condo i booked on their website and i saw it said full size bed. i thought my confirmation paper said two twins (which we weren't too thrilled about) so i called to find out about the bed situation and a few other things. i tell the woman i saw on the website that the guest house had a full size bed. she said, "you're not in the guest house." which leads to about five minutes of me freaking out on her because someone booked me in the wrong condo. of course she says, "well didn't you read the confirmation letter?" yeah, i did, but that didn't really tell me much. i booked the corner condo for the view not paying attention to what beds it had, so a confirmation letter saying i had two twin beds wasn't going to mean anything to me. anyway, she says the one i want is booked and i should have called when i got my confirmation in february. so the next day i call and explain it all to the manager, who says he'll see what he can do. i find out in all this i also overpaid, since the place i was booked in was like $70 more than the place i requested. so i'm thinking, he's gonna call me back, say there's nothing he can do about moving me, and give me the price difference. well, i was wrong, he called about two hours later and said he moved me to the unit i wanted. i asked about the price difference, and it i could just get another night tacked on. he said no problem. so we are now in the right unit and for EIGHT nights! yay!
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