Beware ecs tunning cheated me twice!

[kyliak]

So I bought the vortex bumper kit from ECS tunning, I bought it in March whn the sale was on and left it packed in the box until 2 weeks ago when I had it painted and I installed it. Here is what i found.

!. the wire had a short in it. From ECS I heard that I should A make one, because there was nothing they could do.

Then I gave up and thought well lets at least try this bumpr cover on. You know the one that John@ECS said would fit. The Bra in no way fits the bumper!!!!!

When I called I was told I could return it for a full refund pluss shipping, two hours later he calls back and says that een though they were at fault I should have opened the box and held the bra up to it to see if it fits because. Its my own fault I took the word of there employee.

I am done with ECS done done.... I will see them in court for the $800 in costs I have into this project.

[bugasm99]

wait, what doesn't fit, the bra or the bumper?

as for the wire, what do you mean it has a short in it? You mean the wire shielding is split at some point?

[DZLBUG]

So you have a wiring problem, which could have been your own doing, or it could just be a faulty wire. Not ECS's fault. And its a simple fix. And you bought a bra for a stock New Beetle to go onto your Votex front bumper which is a significantly different shape (much closer to the Turbo S bumper) and you expected it to fit? You should have done some more research. Buyer beware and buyer beware of the return policy.

Will they let you return it at all? At the very least you should be able to send it back to them (at your cost since you share some of the responsibility for not being fully informed) and they could either refund the purchase price or give you store credit.

You think they owe you $800 for this? A judge would laugh you out of court.

[FastAndFurious]

Ive been ordering from ecs for a very long time and spend thousands and you almost have to be gratefull that we have such a website like ecs where you can get everything in one place.

if a wire has a short, common how long does it take to splice a new one and go about your way? plus you got the bumper for a silly price and you still complaining


good luck in court

[kyliak]

Originally Posted by DZLBUG

So you have a wiring problem, which could have been your own doing, or it could just be a faulty wire. Not ECS's fault. And its a simple fix. And you bought a bra for a stock New Beetle to go onto your Votex front bumper which is a significantly different shape (much closer to the Turbo S bumper) and you expected it to fit? You should have done some more research. Buyer beware and buyer beware of the return policy.

No i bought the bra that John told me would fit this bumper I will have to look for his post. I know I was stupid to belive what they say or post on here. I sold my stock bumper and bought this one because he said it would fit mine.

Wires have no electricity going through them.They were shorted before install. So much that i lost all my lights on the left side of the car.

[Fowvay]

Fine I will trade bumpers with you. Problem solved.

[Evanrude]

Hm.. several questions... (the first two are kind of about the same thing)

1. How do you know they were shorted *before* install? Did you test them before hand? If so, and they didn't work, why would you install them anyway?

2. If you did NOT test them beforehand, you have *no* way of saying it's the fault of ECS.

3. Judges are finicky, but any company / judge would say this, "You should have opened the package IMMEDIATELY upon receipt and tested it out, and made sure everything was as it should be." Once you have purchased something, and let it sit on a shelf for 4+ months, you own it. There is no 4-month return policy!

Also, just as an afterthought, if the only thing about the bumper that isn't working is a single wire, it would take all of 2 minutes to make one by hand with $1-$2 worth of parts from the local hobby shop.

[marvins_dad]

Sorry - have to agree with everyone else here.

As far as the bra goes...
You sold your stock bumper 4 months ago...then bought this one? That's what you stated in your last post.

It is fairly common to know that there is no bra for the Votex and the TurboS is gong to be your closest fit. So either you or ECS should have known. So, maybe that was their fault - but they offered to refund, you could ask for an exchange if they stock the TurboS type.

I've never installed the lighting on a Votex, so I can't really speak to that - but how is it ECS's fault if it was a factory sealed package from VW? Why would ECS be liable for your installation? Shouldn't the installer be liable for inspecting the new wiring before the install, then stand behind their work and fix the mistake. As others have stated, if there was a damaged wire - it really isn't that hard to cut a wire and reinstall.

[bugasm99]

another facet to look at is that the Votex bumper cover assemblies come from VW as a kit. There is no way to purchase an individual part from the kit and most have european part numbers anyway so your standard dealer cannot get the parts.

With this said, in order for ECS to provide a new pigtail for one of the lights, they would then need to break up another kit which is a complete waste and I don't blame them for now wanting to do that. Especially for something like a wiring "short" which there is no way of knowing happened during install or before hand.

[pdoel]

I've had nothing but good luck with ECS. Always quick shipping, everything was always in perfect condition when I received it.

Sorry, but I have to agree with the others. You should have opened the box and tested everything when you received it. Waiting 4 months and then wanting a full refund, that's on you. I would have handled it exactly the same way ECS did.

[DZLBUG]

The one time I ordered from ECS I was very happy as well. Now I love them because they have an excellent inventory and easy to use website, and they list OE part numbers.

Then I plug those part numbers into "VW Parts" - "Volkswagen Parts" - Parts and Accessories Catalog. and get OEM parts at very reasonable prices. Their website isn't real user-friendly, but they are a VW dealer so you are getting the best parts and they are usually the cheapest you can find.

But shhh...I didn't tell you that.

Bottom line though is that ECS is a great company to deal with and there is nothing to see here so move along. I've never heard any complaints about them. The only dumb thing I've seen is that they don't have a will call window for local customers anymore. When the big sale was on the Votex kits, people who lived a mile away had to pay the same shipping as someone across the country.

[MichelleRoze]

You sure the kit was part with the wiring issue? It's possible that A.) might have hooked it up to the wrong location. or B.) there was already a short in your wires (common VW wiring issue) and this just made it worse.

So, you bought the bra AND the bumper from ECS? I can't believe the employee wouldn't know the difference, but I have seen stupider things. Sorry it worked out this way for you. I would just see if you could return the bra, or exchange it for the proper one. The wiring issue should be an easy fix though. Just replace it with a different wire or try to trace EXACTLY where the short is. Maybe it's a bad ground? I noticed your profile said you are from Michigan. That salt up there can rust out grounds and cause some nasty shorts. I've had many a "Michigan cars" and all of which had some sort of trouble from the salt up there!

Good luck. I hope you get it all straightened out! BTW, you need to update photos in your picture thread. I wanna see this bugger!

[marvins_dad]

Sorry - had to change your post from "cheeted me" to "cheated me". That bugged me for some reason.

[kyliak]

Ok Its not just about the fact that they cheeted me its also half an attitude thing. When I call and say hey this has a short very politly and ask if there is any chance i can swap the wire. They jumped on the defence. Yes it was profeshonly installed the wires were cheacked first but I didn't have a frount bumper so I said just don't hook that up and I will call ECS and see if i can do somthing. I called knowing that it had been a while, but they were just RUDE. First he asks my order number and i said i'm sooru I don't have it but he looked it up last time I had called could I give you my name. And he acted like I was pulling his teeth. I mean my name is Kylia there are 11 people in the world with that legal name. its not like i sad john smith. And they have looked up orders in the past no problum. Then when I told him the issue, he said he would call me back, never did and finally i called him.

Yes they were wrong about the bra. They could at least act apologetic instead of sying I have no proof john told me this or that. When i offered to show them the e-mail he got all defencive.

Its only haf their fault because yes they are VW parts. But they also should cheack the part when they get it from VW, before redistributing it. To me it was very clear the bumper cover was a miss match and it says so in the papers in the box. They have a responsability too. They could at least be polite nd get off their high horse. Its their employee who made the mistake. Id be happy with a polite apology. I mean is't that what you do isn't that customer service.

[GINA]

Originally Posted by kyliak

Ok Its not just about the fact that they cheeted me its also half an attitude thing. When I call and say hey this has a short very politly and ask if there is any chance i can swap the wire. They jumped on the defence. Yes it was profeshonly installed the wires were cheacked first but I didn't have a frount bumper so I said just don't hook that up and I will call ECS and see if i can do somthing. I called knowing that it had been a while, but they were just RUDE. First he asks my order number and i said i'm sooru I don't have it but he looked it up last time I had called could I give you my name. And he acted like I was pulling his teeth. I mean my name is Kylia there are 11 people in the world with that legal name. its not like i sad john smith. And they have looked up orders in the past no problum. Then when I told him the issue, he said he would call me back, never did and finally i called him.

Yes they were wrong about the bra. They could at least act apologetic instead of sying I have no proof john told me this or that. When i offered to show them the e-mail he got all defencive.

Its only haf their fault because yes they are VW parts. But they also should cheack the part when they get it from VW, before redistributing it. To me it was very clear the bumper cover was a miss match and it says so in the papers in the box. They have a responsability too. They could at least be polite nd get off their high horse. Its their employee who made the mistake. Id be happy with a polite apology. I mean is't that what you do isn't that customer service.

*head explodes*

I wouldn't be surprised if ECS was just confused as to what you were asking. Hell, I'm confused just reading your posts.

[DZLBUG]

Originally Posted by GINA

*head explodes*

I wouldn't be surprised if ECS was just confused as to what you were asking. Hell, I'm confused just reading your posts.

+1...true dat.

[marvins_dad]

Ouch...maybe I should un-correct my changing of the spelling of "cheated" in the title.

[Fowvay]

Entitlement theory at work here, folks.

[DZLBUG]

Originally Posted by Fowvay

Entitlement theory at work here, folks.

Maybe Obama should step in and put a boot on the neck of ECS to make them pay for what they did wrong.

[warren]

Originally Posted by GINA

*head explodes*

I wouldn't be surprised if ECS was just confused as to what you were asking. Hell, I'm confused just reading your posts.

X2. after reading this post, and your last one complaining about ECS, i suggest you take a hard look to really see if it's ECS with the bad attitude, or if it is you.

can't imagine you are helping your case by putting parts on the shelf for months, then pissing and moaning on the .org about a problem with them once you finally have them installed.

oh by the way, can't imagine you're making friends by not having your order number/paperwork at hand when you complain...it's kind of a standard thing merchants ask you to do as a customer.

these people are running a business, and yes, they are pressed for time to get everything done they need to get done during the work day...just like you.

yeah, i've ordered from ECS many times...one problem easily fixed.

good luck in court.