Window Issues

[oceanjoe89]

Hi all,

Two weeks ago, my drivers side window got stuck halfway up. We took it to the dealer and the window regulator was replaced.

It was back in yesterday because the window wasn't sealing properly due to ill adjustment.

After two days and a lot of arguing, the window is aligned properly.

Now the issue is that the auto-up feature does not work, and the deal is claiming no responsibility for it. Also, the window isn't rolling back up after you shut the door. The interior lights go off like the switch in the door is working, but the window won't roll up.

Lastly, if you open the door and the window is down, when you roll it up, if you stop holding the switch at any point, the window stops and then drops the half inch. It is like the window motor doesn't know where top dead center is...

Can ill alignment cause the auto up feature not to work?

Can the window be reprogrammed to know where top and bottom are.

One final oddity. The auto up feature works until the window is completely lowered once. Then it doesn't work again.

The dealer is yanking my chain hardcore on all of this. I had it looked at three times in the same day, and each time I was told it was a different problem.

The regulator controls the window dropping when you open the door, correct?

[bugsy98nb]

I would say its probably ill alignmetn issue, Ihad a similar thing happen with mine only it was the passenger window. They replaced the door latch and everything was fine . cept the auto feature worked as it should before the latch was replaced. Technically I believe the door latch mech.works the window in part with the regulator when you open the door to drop the window to clear the top. Did JR get the updated regulators that drop the windows with the remote ? If the dealership is still giving you a hard time, Id try another vw dealer ( I know might not have another one close by but worth a shot ).

[oceanjoe89]

no update with the regulators. still only drop when you open the door...

funny thing is, the drop feature wasn't working at the dealership today, and when i got home it works fine haha.

they are going to replace the regulator again, and i hope that fixes all the screwy alignment issues and restores the auto up feature which i believe is not working due to some friction within the door.

as far as the door latch thing goes i'm still on the fence with it... imo if the latch fails then the interior lights would either not come on at all or stay on with the door shut, and they all go off...

it's becoming quite a saga... my windows worked juuuusstt fine before they replaced the regulator, and now i'm having tons of issues...

i think that after they replace the regulator the second time i'm just gonna complain to vwoa and take it to another dealer.

[oceanjoe89]

after having the car for a day and fiddling with it, i think it is the switch...

what all does the switch do for the function of the window? (aka is it simply a switch or is it more of a controller, too. Or does the motor control the auto up features?)

[boogety boogety]

Can the window be reprogrammed to know where top and bottom are.

Might be the switch, but before you do anything else, do me a favor.

Go out to your car right now if you can. Get in, shut the door. Turn the key to the "on" position without turning the engine on. Roll your windows all the way down with the master switch, the one where all four windows go down at once. When they're all down, wait a couple of seconds, and roll them all the way up with the master switch. Turn off and remove the key. Exit the car, and use the remote to lock it. Then unlock it and open the door.

See if that doesn't reset the computer's memory.

[oceanjoe89]

i've done the master switch thing, but i haven't heard of the whole exit vehicle and lock it then unlock it part... hmm... i'll have to try that in the morning...

would pulling the convenience module fuse be an idea, too?

[oceanjoe89]

tried it. no work. it is like the window is catching on something at the end its run that the motor doesn't like...

does the motor or the switch control the auto up stuff?

[boogety boogety]

The switch is just a guy yelling out, "go" or "don't go." The motor has a pinch-prevention safety feature, where if it encounters reistance (i.e., your lovely child has stuck her right forearm in the window travel), it is programmed to reverse the travel (so your lovely child is not called "Lefty" the rest of her life). Unfortunately, it doesn't distinguish between a reverse-worthy event (your child's extremity) and a false alarm (a hang-up in travel due to a track issue, misalignment, etc.).

The dealer has fouled this up somehow. If the reset procedure didn't work, it's up to them to make you whole again. I'm afraid it's a trip back to Hellville for you...

[oceanjoe89]

yep. the trip to hellville takes place thursday morning at 9 am.

i'm very frustrated by my dealer... i asked them to address the auto window feature LAST time but they couldn't seem to listen to me. all they wanted to do was argue about who should be responsible for repairing what, but wouldn't listen to what actually needed to be repaired...

oy.

[schen72]

Every once in a while, when I close the driver's door, the window does not move up the half inch to close all the way. And the window stays stuck in that position until I do this:

Using the driver's window switch, open the window all the way down and keep the switch depressed for 60 seconds.

Using the same switch, close the window all the way and keep pulling on the window switch for 60 seconds. Note: do not pull too hard, just use normal strength. Otherwise, I fear you might break the switch.

Open the window all the way by pressing once for the "auto" function. Then close the window all the way using the "auto" function. If it works, the window will close on its own. If not, repeat the steps above, but perhaps wait a while longer on each step.

I've found that this is some sort of procedure to "reset" the auto window up.

It's curious that this never happens with the passenger door.

[oceanjoe89]

yeah...

after doing some reading around here on the forums, i'm leaning toward a motor issue or a microswitch within the motor...

think of how many times that poor motor has to operate... after 7 years i'd be getting tired, too, but it always worked fine until my dealer had their hands all over it..

t minus 11 hours till the big showdown...

[oceanjoe89]

still no auto up.

the district service manager was there when i was there and i got to talk to him and he looked at my car. he said that to get the auto working he would want to readjust the glass, which might mess up the seal.

i was therefore faced with having to pick whether to have the auto up work or to have the window seal.

the DM told the service manager to flag my account with extra time to decide what i wanted to do. the DM also thought that since it is SOO cold here and the regulator is new that it might work itself out once we get above 0 for temps LOL. they cleaned and greased everything up 10x more than usual and sent me home. i'm satisfied with the outcome i guess lol

yesterdays experience was much better than last weeks lol... praise be.

[mamsgirl2]

I am going threw the same thing. full day 4 and they still cant find out what the problem is

[oceanjoe89]

yeah. my dealer said they had done everything they could do and that was that...

i complained to VWoA and got 150 bucks back... not the whole cost, but it is better than nothing.

[oceanjoe89]

the saga continues... lol

the window is now making a metallic grinding sound as you raise it.

going back to have the regulator fixed under the 1 year parts and labor warranty next thursday...

oh joy!

[oceanjoe89]

drum roll.....

IT WORKS! FINALLY!

No more terrible noises, and the window seals right, and drops far enough!

The auto up refuses to work after you put the window all the way down, but I have an explanation, and I'm gonna post it for the benefit of others.

Apparently, if you have an early vert (I'll post the actually TSB later today with VIN splits and what not) your motor is not entirely compatible with the new updated regulators.

The tech that worked on my car said that the gearing is slightly different inside the new regulator, and, unless you pair it with a new motor, when the window goes all the way down, the difference in gearing freaks the motor out because of what it thinks the window should be doing in respect to what it is actually doing with the new regulator.

Long story short, new regulator + old motor = idiosyncrasies in operation.

Thank you VW for that.... NOT.

He even tried to force it to do what he wanted it to do with the VAG-COM tablet, which I watched him do, and my motor will not listen to the tablet because I have an early '03 (read: first year vert).

SO. Anyone who has one of the earlier verts and has a regulator replaced also should swap the motor. The tech also mentioned that the CCM knows which parts are installed, so if your drivers door has the new stuff and the passenger has the old, it can cause the whole system to not work... the TSB seems to state the same thing. SO if you do one side, you pretty much have to do the other side if you want it all to work just so.

At least I have an explanation now! phew!

I'll scan the TSB later...

[graham_w]

Morning all,

I have a 2004 convertible and I recently replaced both the driver and passenger window regulators. I now have the same problem detailed in this thread i.e. when I lower the windows all the way down, the auto-up feature stops working. This is strange because if I only lower the windows half way down the auto up feature works OK. This problem has only started happening since I replaced the regulators.

I have VAG-COM and scan the car on a regular basis, I now have the following DTC's for the convenience module which have only been logged since the regulators were replaced.

Address 46: Central Conv. Labels: 1C0-959-799.lbl
Part No: 1C0 959 799 F
Component: 6M Komfortgerát HLO 0004
Coding: 00257
Shop #: WSC 00066
VCID: 3A7039432644B99

Subsystem 1 - Part No: 1Y0959801
Component: 6M Tõrsteuer.FS KLO 0001

Subsystem 2 - Part No: 1Y0959802B
Component: 6M Tõrsteuer.BF KLO 0001

Subsystem 3 - Part No: 1Y0959811
Component: 6M Tõrsteuer.HL KLO 0001

Subsystem 4 - Part No: 1Y0959812
Component: 6M Tõrsteuer.HR KLO 0001

2 Faults Found:
00932 - Electric Window Motor; Drivers Side (V147)
62-10 - No or Incorrect Adjustment - Intermittent
00933 - Electric Window Motor; Passenger Side (V148)
62-00 - No or Incorrect Adjustment


I miss the auto-up feature and would like to get it working again. I understand from this thread that I need different window motors but I cannot find the TSB which details the required part numbers. My car has the electric folding door mirrors which I think means that it has a different part number for the window motor, but I am not sure.


I also know that the later models (from 2005 onwards, I think) have the feature where both windows lower slightly when the car is unlocked, so I want to avoid buying later model window motors and finding out they will only work with a later model convenience model.

I have tried all of the suggestions I can find in this forum i.e. disconnecting the battery for 10 mins. Lowering and raising all the windows with the master switch, the reset procedure found in the Bentley manual, but the problem still exists.

Does anyone have any advice, or can you tell me where to find the TSB which has more details.

Thanks

[oceanjoe89]

Here is the TSB... took me long enough to post it, eh?

Sorry it is faint... the copy the dealer gave me was just cruddy to begin with, but it is readable.

Good luck with the issue! Mine went on with it's problem till the day I sold it. I think the dealer should have been making sure they were replacing like parts with like parts... not sure how to really explain it all. Been too long!